A short time after this site was born, The Beauty Bug began touting The Test Tube. More than that, She’s been a walking evangelist for the sampling program, recruiting all of Her friends to join the program. She was one of the early adopters and has devoted many posts to how great the Test Tube is.
Finally, the day has come when She was proven wrong. The Test Tube is a flawed program and New Beauty clearly does not know how to service their good customers who opted into the program very early after its launch.
After MONTHS of waiting for her third Test Tube and after leaving message after message for the subscription department at New Beauty, The Beauty Bug today found out that there isn’t enough product and She will not be receiving her Test Tube. She first called at the end of March to find out where hers was, and the uninformed representative told Her She would be receiving hers in a week. The Beauty Bug is certain that that woman’s nose must have grown because she was lying. No Test Tube. No Blinc mascara that The Beauty Bug had been eager to try.
It is evident that New Beauty needs some lessons is customer service. They should fulfill Test Tubes in the order of when the customer subscribed.
UPDATE: It seems that New Beauty redeemed themselves – details to follow.