Comments on: Test Tube Fury

By: Robbin

Robbin — Tue, 11 Dec 2007 19:56:44 +0000

I also was one of the first to sign up ($25.00 total for each tube). I just called them today to find out where my tubes were, hmmm, they cancelled my account. I have to sign up again. It’s now $29.95 plus $8.95 for shipping. Is it worth it? I was also (rudely) informed that it’s 1 per person. When I spoke with them via phone in August, nothing was mentioned about cancelling the account, nothing was mentioned about 1 per person & she even made sure I got both of them. I keep 1 for myself & the other goes to my sister who would never buy anything for herself. Should I sign up again? I feel that we are being stiffed. My card would be charged and then 1-2 months later I would get the tube.

By: Spa maven

Spa maven — Tue, 18 Sep 2007 19:40:07 +0000

Wow, seems like they must have a script. I was told that they did not anticipate the overwhelming response and the test tube would ship out next week… a remarkably similar conversation to the one I had last time they didn’t ship. l’m done. Maybe another company will pick up on the concept and re-launch the program with a well staffed, customer-oriented team. Great idea, poor execution.

By: Alarming Darling

Alarming Darling — Mon, 17 Sep 2007 22:04:31 +0000

BB: I also sent Scott this link via email.

He never wrote me back. Jodie eventually did take care of me by sending out one overnight, but like everyone has said: it’s not quite enough. :(

By: sue

sue — Mon, 17 Sep 2007 13:00:01 +0000

when I emailed them the last time I send them a link to this site and to makupalley as well it was only after that I received my 4th tube but it was full of small over the counter samples no coupon from spalook and basically useless to me.
I called and left a message to cancel my subscription. I was fortunate that my cc was old and out of date as of Sept. So even if they try to charge me again they will not be able to.
soon after I canceled I got another tube in the mail this one had 2 of the things in the new list but the rest
was the same useless small samples as the last one.
t think they really do not know what they are doing at all.

By: The Beauty Bug

The Beauty Bug — Thu, 13 Sep 2007 18:07:24 +0000

The Beauty Bug thinks that she should send along this post with all the comments to New Beauty and Scott…any thoughts?

By: Anna

Anna — Thu, 13 Sep 2007 18:04:21 +0000

I also have not received my third Test Tube, and my credit card was charged on August 18th. I just left a message for Scott Yablon, hopefully he will respond as quickly as he did before. This is getting quite tiresome, however, and I am thinking I will also ask him to cancel my subscription.

By: Angie

Angie — Thu, 13 Sep 2007 15:36:13 +0000

I am so glad I found this board. Yup, I also did not received my third shipment. My credit card was charged in May 07, and no product was shipped. I sent numerious emails and left voicemail messages, with no response. I sent Scott an email today, two came back yesterday because it appeared his mailbox is full. Shouls be time for my fourth tube, have not noticed a charge for it on my card.

By: Tamara

Tamara — Tue, 11 Sep 2007 20:44:57 +0000

Spoke to Mr. Yablon today, (after my scathing review on makeup alley) and I think this thing is going to be solved–it SEEMS to me they probably had some really BAD employees or something for this great idea to become so UGLY–here is a copy of the ENCOURAGING letter that I sent Mr. YABLON-he seems to want to do a good job:

I am Tamara Scott, a customer since the first, (no -second ) issue of NEW Beauty MAG. I spoke to you and I was pleased with the response that I would be taken care of for a change at the 1-866-NEW BEAUTY number. I was also happy to hear that you have regrouped the customer svc and was told that the TUBE has not shipped out yet (refreshing honesty!!!) We ladies are rooting for you guys so we encourage you to keep us loyal customers and the customers will reward you with DEVOTION if you give us what you promised in exchange for our money as you very well are trying to do… I can see that you are on the case. All the bad beauty blog words will be turned as you regain the pleasure of your customers old and new.

By: Jan

Jan — Sat, 01 Sep 2007 22:19:31 +0000

I’ve moved since my last beauty testube. I was just going to change my address online before it was shipped. Problem was, like all of you, there is no real way to make changes or to cancel my order. Distressing really. So I called my Credit Card and asked them to cancel my card and block any further activity from new beauty. That should do the trick. (I’ll bet someone will be calling me or sending me an email.) If not…oh well. Besides you can go to any local Nordstroms and get most of the same samples for free just by asking for them. I should know better, I worked there for the last 4yrs. ugh.

By: Heather

Heather — Thu, 30 Aug 2007 22:31:37 +0000

I just wanted to put an update; We certainly apologize for the inconvenience and will happy to assist you with this issue. We have credited your account back for the two missing tubes and your new tube is being shipped out today. Once again we deeply apologize for the lack of response you have received and will take care of this immediately.

Customer Care

This was after I sent them a few more emails and called again! Good luck everyone. Now lets’ just see if I get the shipment!!!